{"id":381,"date":"2010-10-13T16:38:38","date_gmt":"2010-10-13T14:38:38","guid":{"rendered":"https:\/\/web.umons.ac.be\/fpse\/?p=381"},"modified":"2017-09-05T11:41:41","modified_gmt":"2017-09-05T09:41:41","slug":"auto-evaluation-de-la-qualite-des-services-sociaux-et-medico-sociaux","status":"publish","type":"post","link":"https:\/\/web.umons.ac.be\/fpse\/fr\/auto-evaluation-de-la-qualite-des-services-sociaux-et-medico-sociaux\/","title":{"rendered":"Auto-\u00e9valuation de la qualit\u00e9 des services sociaux et m\u00e9dico-sociaux"},"content":{"rendered":"<p>Un ouvrage cosign\u00e9 par Marie-Claire Haelewyck et V\u00e9ronique Gous\u00e9e vient de para\u00eetre aux \u00e9ditions L&rsquo;Harmattan, dans la collection Technologie de l&rsquo;action sociale. Lorsqu&rsquo;on parle de l&rsquo;\u00e9valuation du service, il s&rsquo;agit notamment d&rsquo;\u00e9valuer les actions men\u00e9es et les m\u00e9thodologies utilis\u00e9e.\u00a0 L&rsquo;\u00e9valuation, qui permet de v\u00e9rifier si les objectifs que l&rsquo;organisme s&rsquo;est fix\u00e9s sont atteints, est souvent mal per\u00e7ue et assimil\u00e9e \u00e0 la notion de contr\u00f4le. Pour cette raison, le principe d&rsquo;auto\u00e9valuation semble tr\u00e8s int\u00e9ressant. En effet, il s&rsquo;agit d&rsquo;une participation volontaire des acteurs du travail social \u00e0 un processus d&rsquo;\u00e9valuation et cela implique un mode de management participatif plut\u00f4t qu&rsquo;un contr\u00f4le exerc\u00e9 d&rsquo;en haut. Tous les partenaires des organismes sont impliqu\u00e9s dans cette auto\u00e9valuation y compris les b\u00e9n\u00e9ficiaires et\/ou leur(s) repr\u00e9sentant(s). Ceci renforce la politique actuelle qui veut que la personne pr\u00e9sentant un handicap soit au centre des projets la concernant.<\/p>\n<p>Les auteurs:<\/p>\n<ul>\n<li><strong>Marie-Claire HAELEWYCK<\/strong> est responsable du Service d\u2019Orthop\u00e9dagogie clinique et charg\u00e9e de cours \u00e0 l\u2019Universit\u00e9 de Mons. Ses activit\u00e9s de recherche sont centr\u00e9es sur les m\u00e9thodologies d\u2019accompagnement en milieu int\u00e9gr\u00e9, sur l\u2019\u00e9valuation et l\u2019am\u00e9lioration de la qualit\u00e9 de vie et des services propos\u00e9s aux personnes ayant des besoins sp\u00e9cifiques ainsi que sur la d\u00e9fense des droits des personnes.<\/li>\n<li><strong>V\u00e9ronique GOUS\u00c9E<\/strong> est licenci\u00e9e en psychologie, elle a \u00e9t\u00e9 assistante de recherche et formatrice au Service d\u2019Orthop\u00e9dagogie clinique de l\u2019universit\u00e9 de Mons. Actuellement, elle est inspectrice p\u00e9dagogique audit de qualit\u00e9 des services externes au sein de l\u2019agence wallonne pour l\u2019int\u00e9gration des personnes handicap\u00e9es (AWIPH).<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Marie-Claire Haelewyck et V\u00e9ronique Gous\u00e9 viennent de publier ensemble un ouvrage traitant de \u00ab\u00a0Auto-\u00e9valuation de la qualit\u00e9 des services sociaux et m\u00e9dico-sociaux\u00a0\u00bb.<\/p>\n","protected":false},"author":1,"featured_media":382,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-381","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-non-classe"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Auto-\u00e9valuation de la qualit\u00e9 des services sociaux et m\u00e9dico-sociaux - Facult\u00e9 \/ FPSE<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/web.umons.ac.be\/fpse\/fr\/auto-evaluation-de-la-qualite-des-services-sociaux-et-medico-sociaux\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Auto-\u00e9valuation de la qualit\u00e9 des services sociaux et m\u00e9dico-sociaux - Facult\u00e9 \/ FPSE\" \/>\n<meta property=\"og:description\" content=\"Marie-Claire Haelewyck et V\u00e9ronique Gous\u00e9 viennent de publier ensemble un ouvrage traitant de &quot;Auto-\u00e9valuation de la qualit\u00e9 des services sociaux et m\u00e9dico-sociaux&quot;.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/web.umons.ac.be\/fpse\/fr\/auto-evaluation-de-la-qualite-des-services-sociaux-et-medico-sociaux\/\" \/>\n<meta property=\"og:site_name\" content=\"Facult\u00e9 \/ FPSE\" \/>\n<meta property=\"article:published_time\" content=\"2010-10-13T14:38:38+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2017-09-05T09:41:41+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/web.umons.ac.be\/app\/uploads\/sites\/3\/2017\/06\/livreHaelewijck.png\" \/>\n\t<meta property=\"og:image:width\" content=\"413\" \/>\n\t<meta property=\"og:image:height\" content=\"640\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"UMONS Administration\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"UMONS Administration\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/web.umons.ac.be\/fpse\/fr\/auto-evaluation-de-la-qualite-des-services-sociaux-et-medico-sociaux\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/web.umons.ac.be\/fpse\/fr\/auto-evaluation-de-la-qualite-des-services-sociaux-et-medico-sociaux\/\"},\"author\":{\"name\":\"UMONS Administration\",\"@id\":\"https:\/\/web.umons.ac.be\/fpse\/#\/schema\/person\/fe6f953d2fd33e92c6d457f8f86a305f\"},\"headline\":\"Auto-\u00e9valuation de la qualit\u00e9 des services sociaux et m\u00e9dico-sociaux\",\"datePublished\":\"2010-10-13T14:38:38+00:00\",\"dateModified\":\"2017-09-05T09:41:41+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/web.umons.ac.be\/fpse\/fr\/auto-evaluation-de-la-qualite-des-services-sociaux-et-medico-sociaux\/\"},\"wordCount\":317,\"commentCount\":0,\"image\":{\"@id\":\"https:\/\/web.umons.ac.be\/fpse\/fr\/auto-evaluation-de-la-qualite-des-services-sociaux-et-medico-sociaux\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/web.umons.ac.be\/app\/uploads\/sites\/3\/2017\/06\/livreHaelewijck.png\",\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/web.umons.ac.be\/fpse\/fr\/auto-evaluation-de-la-qualite-des-services-sociaux-et-medico-sociaux\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/web.umons.ac.be\/fpse\/fr\/auto-evaluation-de-la-qualite-des-services-sociaux-et-medico-sociaux\/\",\"url\":\"https:\/\/web.umons.ac.be\/fpse\/fr\/auto-evaluation-de-la-qualite-des-services-sociaux-et-medico-sociaux\/\",\"name\":\"Auto-\u00e9valuation de la qualit\u00e9 des services sociaux et m\u00e9dico-sociaux - Facult\u00e9 \/ FPSE\",\"isPartOf\":{\"@id\":\"https:\/\/web.umons.ac.be\/fpse\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/web.umons.ac.be\/fpse\/fr\/auto-evaluation-de-la-qualite-des-services-sociaux-et-medico-sociaux\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/web.umons.ac.be\/fpse\/fr\/auto-evaluation-de-la-qualite-des-services-sociaux-et-medico-sociaux\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/web.umons.ac.be\/app\/uploads\/sites\/3\/2017\/06\/livreHaelewijck.png\",\"datePublished\":\"2010-10-13T14:38:38+00:00\",\"dateModified\":\"2017-09-05T09:41:41+00:00\",\"author\":{\"@id\":\"https:\/\/web.umons.ac.be\/fpse\/#\/schema\/person\/fe6f953d2fd33e92c6d457f8f86a305f\"},\"breadcrumb\":{\"@id\":\"https:\/\/web.umons.ac.be\/fpse\/fr\/auto-evaluation-de-la-qualite-des-services-sociaux-et-medico-sociaux\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/web.umons.ac.be\/fpse\/fr\/auto-evaluation-de-la-qualite-des-services-sociaux-et-medico-sociaux\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/web.umons.ac.be\/fpse\/fr\/auto-evaluation-de-la-qualite-des-services-sociaux-et-medico-sociaux\/#primaryimage\",\"url\":\"https:\/\/web.umons.ac.be\/app\/uploads\/sites\/3\/2017\/06\/livreHaelewijck.png\",\"contentUrl\":\"https:\/\/web.umons.ac.be\/app\/uploads\/sites\/3\/2017\/06\/livreHaelewijck.png\",\"width\":413,\"height\":640},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/web.umons.ac.be\/fpse\/fr\/auto-evaluation-de-la-qualite-des-services-sociaux-et-medico-sociaux\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\/\/web.umons.ac.be\/fpse\/fr\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Auto-\u00e9valuation de la qualit\u00e9 des services sociaux et m\u00e9dico-sociaux\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/web.umons.ac.be\/fpse\/#website\",\"url\":\"https:\/\/web.umons.ac.be\/fpse\/\",\"name\":\"Facult\u00e9 \/ FPSE\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/web.umons.ac.be\/fpse\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/web.umons.ac.be\/fpse\/#\/schema\/person\/fe6f953d2fd33e92c6d457f8f86a305f\",\"name\":\"UMONS Administration\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/secure.gravatar.com\/avatar\/a2a4086b60c40f46aa897949adc459f31405f93c9f0702f0a82b68f226f30bdc?s=96&d=mm&r=g\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/a2a4086b60c40f46aa897949adc459f31405f93c9f0702f0a82b68f226f30bdc?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/a2a4086b60c40f46aa897949adc459f31405f93c9f0702f0a82b68f226f30bdc?s=96&d=mm&r=g\",\"caption\":\"UMONS Administration\"},\"url\":\"https:\/\/web.umons.ac.be\/fpse\/author\/umons\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Auto-\u00e9valuation de la qualit\u00e9 des services sociaux et m\u00e9dico-sociaux - Facult\u00e9 \/ FPSE","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/web.umons.ac.be\/fpse\/fr\/auto-evaluation-de-la-qualite-des-services-sociaux-et-medico-sociaux\/","og_locale":"fr_FR","og_type":"article","og_title":"Auto-\u00e9valuation de la qualit\u00e9 des services sociaux et m\u00e9dico-sociaux - Facult\u00e9 \/ FPSE","og_description":"Marie-Claire Haelewyck et V\u00e9ronique Gous\u00e9 viennent de publier ensemble un ouvrage traitant de \"Auto-\u00e9valuation de la qualit\u00e9 des services sociaux et m\u00e9dico-sociaux\".","og_url":"https:\/\/web.umons.ac.be\/fpse\/fr\/auto-evaluation-de-la-qualite-des-services-sociaux-et-medico-sociaux\/","og_site_name":"Facult\u00e9 \/ FPSE","article_published_time":"2010-10-13T14:38:38+00:00","article_modified_time":"2017-09-05T09:41:41+00:00","og_image":[{"width":413,"height":640,"url":"https:\/\/web.umons.ac.be\/app\/uploads\/sites\/3\/2017\/06\/livreHaelewijck.png","type":"image\/png"}],"author":"UMONS Administration","twitter_card":"summary_large_image","twitter_misc":{"\u00c9crit par":"UMONS Administration","Dur\u00e9e de lecture estim\u00e9e":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/web.umons.ac.be\/fpse\/fr\/auto-evaluation-de-la-qualite-des-services-sociaux-et-medico-sociaux\/#article","isPartOf":{"@id":"https:\/\/web.umons.ac.be\/fpse\/fr\/auto-evaluation-de-la-qualite-des-services-sociaux-et-medico-sociaux\/"},"author":{"name":"UMONS Administration","@id":"https:\/\/web.umons.ac.be\/fpse\/#\/schema\/person\/fe6f953d2fd33e92c6d457f8f86a305f"},"headline":"Auto-\u00e9valuation de la qualit\u00e9 des services sociaux et m\u00e9dico-sociaux","datePublished":"2010-10-13T14:38:38+00:00","dateModified":"2017-09-05T09:41:41+00:00","mainEntityOfPage":{"@id":"https:\/\/web.umons.ac.be\/fpse\/fr\/auto-evaluation-de-la-qualite-des-services-sociaux-et-medico-sociaux\/"},"wordCount":317,"commentCount":0,"image":{"@id":"https:\/\/web.umons.ac.be\/fpse\/fr\/auto-evaluation-de-la-qualite-des-services-sociaux-et-medico-sociaux\/#primaryimage"},"thumbnailUrl":"https:\/\/web.umons.ac.be\/app\/uploads\/sites\/3\/2017\/06\/livreHaelewijck.png","inLanguage":"fr-FR","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/web.umons.ac.be\/fpse\/fr\/auto-evaluation-de-la-qualite-des-services-sociaux-et-medico-sociaux\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/web.umons.ac.be\/fpse\/fr\/auto-evaluation-de-la-qualite-des-services-sociaux-et-medico-sociaux\/","url":"https:\/\/web.umons.ac.be\/fpse\/fr\/auto-evaluation-de-la-qualite-des-services-sociaux-et-medico-sociaux\/","name":"Auto-\u00e9valuation de la qualit\u00e9 des services sociaux et m\u00e9dico-sociaux - Facult\u00e9 \/ FPSE","isPartOf":{"@id":"https:\/\/web.umons.ac.be\/fpse\/#website"},"primaryImageOfPage":{"@id":"https:\/\/web.umons.ac.be\/fpse\/fr\/auto-evaluation-de-la-qualite-des-services-sociaux-et-medico-sociaux\/#primaryimage"},"image":{"@id":"https:\/\/web.umons.ac.be\/fpse\/fr\/auto-evaluation-de-la-qualite-des-services-sociaux-et-medico-sociaux\/#primaryimage"},"thumbnailUrl":"https:\/\/web.umons.ac.be\/app\/uploads\/sites\/3\/2017\/06\/livreHaelewijck.png","datePublished":"2010-10-13T14:38:38+00:00","dateModified":"2017-09-05T09:41:41+00:00","author":{"@id":"https:\/\/web.umons.ac.be\/fpse\/#\/schema\/person\/fe6f953d2fd33e92c6d457f8f86a305f"},"breadcrumb":{"@id":"https:\/\/web.umons.ac.be\/fpse\/fr\/auto-evaluation-de-la-qualite-des-services-sociaux-et-medico-sociaux\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/web.umons.ac.be\/fpse\/fr\/auto-evaluation-de-la-qualite-des-services-sociaux-et-medico-sociaux\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/web.umons.ac.be\/fpse\/fr\/auto-evaluation-de-la-qualite-des-services-sociaux-et-medico-sociaux\/#primaryimage","url":"https:\/\/web.umons.ac.be\/app\/uploads\/sites\/3\/2017\/06\/livreHaelewijck.png","contentUrl":"https:\/\/web.umons.ac.be\/app\/uploads\/sites\/3\/2017\/06\/livreHaelewijck.png","width":413,"height":640},{"@type":"BreadcrumbList","@id":"https:\/\/web.umons.ac.be\/fpse\/fr\/auto-evaluation-de-la-qualite-des-services-sociaux-et-medico-sociaux\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/web.umons.ac.be\/fpse\/fr\/"},{"@type":"ListItem","position":2,"name":"Auto-\u00e9valuation de la qualit\u00e9 des services sociaux et m\u00e9dico-sociaux"}]},{"@type":"WebSite","@id":"https:\/\/web.umons.ac.be\/fpse\/#website","url":"https:\/\/web.umons.ac.be\/fpse\/","name":"Facult\u00e9 \/ FPSE","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/web.umons.ac.be\/fpse\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Person","@id":"https:\/\/web.umons.ac.be\/fpse\/#\/schema\/person\/fe6f953d2fd33e92c6d457f8f86a305f","name":"UMONS Administration","image":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/secure.gravatar.com\/avatar\/a2a4086b60c40f46aa897949adc459f31405f93c9f0702f0a82b68f226f30bdc?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/a2a4086b60c40f46aa897949adc459f31405f93c9f0702f0a82b68f226f30bdc?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/a2a4086b60c40f46aa897949adc459f31405f93c9f0702f0a82b68f226f30bdc?s=96&d=mm&r=g","caption":"UMONS Administration"},"url":"https:\/\/web.umons.ac.be\/fpse\/author\/umons\/"}]}},"lang":"fr","translations":{"fr":381},"pll_sync_post":[],"_links":{"self":[{"href":"https:\/\/web.umons.ac.be\/fpse\/wp-json\/wp\/v2\/posts\/381","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/web.umons.ac.be\/fpse\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/web.umons.ac.be\/fpse\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/web.umons.ac.be\/fpse\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/web.umons.ac.be\/fpse\/wp-json\/wp\/v2\/comments?post=381"}],"version-history":[{"count":1,"href":"https:\/\/web.umons.ac.be\/fpse\/wp-json\/wp\/v2\/posts\/381\/revisions"}],"predecessor-version":[{"id":626,"href":"https:\/\/web.umons.ac.be\/fpse\/wp-json\/wp\/v2\/posts\/381\/revisions\/626"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/web.umons.ac.be\/fpse\/wp-json\/wp\/v2\/media\/382"}],"wp:attachment":[{"href":"https:\/\/web.umons.ac.be\/fpse\/wp-json\/wp\/v2\/media?parent=381"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/web.umons.ac.be\/fpse\/wp-json\/wp\/v2\/categories?post=381"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/web.umons.ac.be\/fpse\/wp-json\/wp\/v2\/tags?post=381"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}